Tronika AS Terms & Conditions

General

Specified conditions govern Customer's use of goods and services provided by Tronika AS. These conditions apply to all sales of Tronika AS, as long as no other arrangements have been made in writing between the parties.

Prices and Delivery

All prices are given including VAT: 25% (for Norwegian residents only). Shipping costs are additional unless other is expressly noted. Prices are constantly changing and we do therefore reserve the subject to change due to changes from our suppliers. We reserve the right to refuse delivery on all items based on price fluctuations and stock situation(s).
Offer Rates do not apply Tronika AS customers who have regular discount deals with Tronika AS. All delivery times given by us are to be considered as indicative. Meaning by delivery time of arrival of goods to our warehouse. Elapsed time for picking, packing and eventual production in addition before the filing of the shipment to the carrier. When time is given in days, take into account day couriers time always comes in addition.
We reserve the right to deviate given delivery time without notice. Any price occurring after the time of ordering will not be retroactive. We reserves the right for typing-/printing errors. If there have been any writing or printing error(s) made by Tronika AS, this can be changed without exception, if the customer is made aware of the error in question in advance and within a reasonable time after the error is discovered.

Customer Duties

The registered customer with Tronika AS is responsible for payment of the benefits Tronika AS or AS Tronika partners supply under these conditions. This responsibility includes others' use of customer access, including unauthorized use, unless it can be proven that unauthorized use has been made possible through the negligence of Tronika AS.

Unclaimed Packages

If a packages is left unclaimed the customer will be charged a fee for said unclaimed goods (NOK 190,-), as well as shipping both ways, to cover our costs for breach of contract.

Complaints

Before claim of error is reported to Tronika AS, the customer should check whether the error is caused by the customer. An authorized electrical installer must be in charge of the installation of permanently mounted electrical products and ensure that installation is carried out in accordance with the requirements in the installation instructions. If the system is installed by unskilled workers or in violation of the installation instructions, the warranty on the products does not apply.
If the customer can prove that the product does not work as product manufacturer has described, the customer must notify Tronika AS to implement remedial measures.
Register a "Product faulty" return at www.tronika.no (Click "Details" for respective order).
The customer loses his right to a deficiency unless he gives Tronika AS notification within a reasonable time after he discovered or should have discovered a defect.

Remedies

Tronika AS, shall as soon as possible after becoming aware of a faulty product take action to remedy the defect. If the customer on their own initiative, take steps to rectify the defect beyond what has been agreed with Tronika AS, we reserve the right to pay for these expenses.

Regreting a Purchase

Once an item purchased from Tronika AS online is delivered, you have 14 days to decide whether or not to keep it. Return costs are borne by the consumer (ref. § 15, first paragraph). Click to download (in PDF format) Withdraw Form.
Register a "Regreting" return at www.tronika.no (Click "Details" for respective order).
"Non-stock" items that was delivered to the customer after special order, can not be return back to Tronika AS. "Regretting a Purchase" applicable for private consumers (not company) only.

Company Purchases

The Withdraw Act applies to consumer purchases only. The right of cancellation can not be used by companies or others who have acted as part of business (ref. Withdraw Act § 1).
When selling to the companies, warranty time can be shorter than those set out in law. Unless otherwise agreed, sold products have 12 month warranty for errors or omissions. Companies undertake without undue delay to advertise any discrepancies between order and order confirmation. The company shall upon receipt of the products, ensure that these are consistent with the order and within 8 days after receiving a complaint any discrepancies. Any warranty for businesses and their customers will follow the manufacturer limited warranty for the product. Tronika AS does not provide companies or their clients own warranty for the products.

Extraordinary Conditions

Tronika AS is responsible for loss of the goods, only if it is proven of any wrongdoing or if proven that it is missing. This does not apply if Tronika AS proves that the defect is due to circumstances beyond Tronika AS control. And/or which we could not reasonably expect to avoid or overcome the consequences of. Tronika AS is not responsible for indirect losses resulting from defects, unless the loss was caused by gross negligence or intent on behalf of Tronika AS. By end-terms cannot be worse than the conditions set by law. Law on consumer purchases of 2002-06-21 No. 34

Mortgage Sales / Payment Terms

Tronika AS has a lien on the sold goods as security for its claim for the purchase price plus interest and costs, cf. Mortgage Act § 3-14. Only businesses and government agencies that will buy goods on credit, a credit-check will be made before any shipment of ordered items will be sent.

Change in Terms

Tronika AS reserves the right to change these terms and conditions, including as a result of changes in legislation.

Force majeure

Is Tronika AS prevented from supplying or making mandatory replacement or becomes such a delivery unduly burdensome as a result of labor disputes or other circumstance when the parties have no control over it such as fire, war, mobilization or unforeseen military call of comparable scope, requisition, confiscation, currency restrictions, riots and civil commotion, shortage of transport, general shortage of goods, reduction in the supply of power and defects in or delays of deliveries from suppliers or manufacturers as a result of such circumstances described in this paragraph then Tronika AS is relieved of all responsibilities in cases of complaints, and credit it to the faulty item purchase.