Delivery and Return of Goods
Pickup from Store
As a customer you can pick up your order yourself at Tronika AS store. You pay either directly on the website when the order is placed, or you can pay when the order obtained by selecting "Advance" under the order. Accepted cash. If the order is paid in advance we ask you to bring proof of identity, must be presented upon delivery.
In addition to bringing your order please submit the return goods. You can apply in advance for the return of your product via our info page, this will result in faster service upon submission. "Non-stock" items that was delivered to the customer after special order, can not be return back to Tronika AS.
Tronika AS offers alternate shipping options, you choose between them at the checkout when you place your order. Shipment and transport time for the various options displayed before you book so that you know exactly what the amount of the product plus shipping. Some shipping methods are available only for certain zip codes, or have restrictions on weight / volume. Remember to use the correct address and zip code for your delivery address! You only get up the options to suit your shipping address and your order.
Density: Volumetric transport industry way to convert a volume to a weight. Estimated Shipping weight will be the volume weight and actual weight is greater.
Delivery time: Delivery time varies for the different shipping methods and where it’s shipped to. For more info on delivery times, see our info and carrier info about the various shipping ways.
Payment Options: Not all delivery methods can be paid upon delivery.
Delivery to individuals and businesses: Only those shipping methods that are valid for your customer segment appears at checkout.
Tronika AS offers part-delivery if not all goods are in stock when you order. You choose part-delivery or overall delivery at checkout. If you choose to have all the items on the list delivered all at once, we will not ship items until all the items you have ordered are in stock. If you want to avoid part-delivery, follow with the stock status displayed both in product lists and product info pages. The stock is approx. three minutes late, so the risk of partial delivery increases slightly if a product has low availability.
SMS and E-mail Notification
In cooperation with Posten is it possible for our clients to get SMS or E-mail notification when a package is ready for pick-up or driven out. The service is available Service Packs, Express Lunches, home at night and Door / Door packs. Tronika AS prefer to alert via SMS.
Defects or Errors on Delivery
If you are missing one or more items in relation to order/delivery-confirmation and this is not due to your backorder present with us, has its own procedures for dealing with this as simple as possible.
Send an E-mail directly to: firstname.lastname@example.org This email must contain the following information:
- Customer Number
- Order Number
- Item Number of the item that is missing
Tronika AS charge for shipping carrier's normal rates. The price varies depending on the shipping way, weight / volume and residence in order. The estimated shipping cost will appear at the bottom of the cart, and you can also see shipping rates for different shipping methods for your order during checkout. There are no hidden costs when you purchase from us.
If an item(s) is damaged in transit, the following should be done:
- You must take care of packaging and products.
- Registers a return at www.tronika.no
- Once you have been approved for return, go to the post office with the damaged shipment and packaging.
- Along with the record print a claim form.
- Post's claim form sent to Tronika AS with approved return from us along with the damaged item.
The legislation refers to doing things "within a reasonable time" and we allow ourselves to interpret in this context that less than 10 working days after you have been receiving the message or derived product.